We keep track of when there are likely to be busy periods using dates given to us by course leaders and published in the PrintShop Events calendar. We use this calendar to predict likely demand and put on extra staff. We then extend the opening hours and often open late in the evening if needed.
We used to stay open until late at night, but realised that this was simply encouraging people to leave printing to the last minute and it made both the lives of both students and staff very stressful. We will stay open late, but now close at 11.00 pm at the latest.
We also used to open on any day of the year if needed. But this too causes problems. On the one hand people don’t come in on Bank Holidays, even with a submission due, so it is a waste of money. And if people do come in and the machine breaks down, we cannot repair it as the Canon engineers are not available. We continue to open on Saturdays if necessary, as this seems to still work well.
We try to keep the same regular hours everyday (i.e. 9.00-10.30 & 14.00-15.30), but these hours go up at peak times and go down outside teaching periods. You can however always find up-to-date opening times on our website. You can check at anytime, from any browser, smartphone etc.: fablab.london/processes/printing
Yes. If you arrive within the scheduled opening time, we will (within reason) extend the hours until you are finished. We could advertise longer hours in the first place, but then everyone would still leave it until the last minute to turn up and print, and this would just extend the opening hours and increase the cost.
The PrintShop is not a computer cluster, and is not setup for people to work on their files. If people prepare their files for printing properly in advance, it makes it much quicker and easier for everyone and helps to keep queues to a minimum. We provide a simple guide that shows you how to do this using a number of the most common pieces of software: fablab.london/processes/printing